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Meet The Team

Committed to Your Satisfaction


Susan Richards

Managing Director

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Sue has over 40 years of recruitment experience, 22 years of Events experience, and a hands-on approach, actively working with all our clients. Sue believes the success of any business lies in the experience, enthusiasm, and commitment of its staff and actively encourages new ideas and change. This enables the business to offer solutions to problems where others fail and ultimately gives peace of mind to our clients. Sue can be contacted 24/7, allowing for greater flexibility with any situation.


James Holzherr

Business Development Director

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James has vast knowledge of working within the recruitment industry gained through over 21 years in business development, servicing, and staff management. Dedicated to excellence and constantly striving to set new standards within the marketplace. James prides himself on his commitment, and no-nonsense approach, always confident that he can match the candidates and clients perfectly. James can be contacted 24 hours a day, ensuring peace of mind for his clients.

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Richard Trinder


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A very experienced Event Manager, Richard has been in the security industry since 1993, he is a qualified safety officer and has carried out that role at The Royal Windsor Horse show, Ascot, Epsom Henley Regatta, and also at multiple car and bike events over the years. Richard is equally comfortable either out on the ground at events or running the control room. Richard has the ability to run all sizes of events and is a real problem-solver. 

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Jelena ( Jay ) Coulter

Business Development and Operations Support

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Jay joined the Richards Events team in August 2023. Jay's background is in Business Development, complex Project Management, and Sales, she is keen to fully understand customer challenges, help design bespoke solutions to solve problems and ensure we deliver outstanding services and ROI. Having passed her SIA DS training, Jay will be attending events and working on the ground to understand fully what is needed to ensure that the events run smoothly.


Rosie Early

Office Administrator

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Rosie's role is to provide administrative support to the Security Team and also work alongside the team in the field at the events. Rosie has an extensive experience as Activities Coordinator within the Healthcare industry and never shies away form a challenge. Rosie lives locally and loves dancing, travel and playing music. Becoming a qualified SIA professional and working within the event industry is something that Rosie is striving to become very good at. 


Margaret ( Mags ) Holzherr 

Accounts & Payroll

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Mags comes from an e-commerce background, creating her brand of cosmetic line. Her role includes making sure the company is compliant with HMRC and statutory regulations. She also analyses financial data and budgets working closely with the directors while managing cash flow.  Mags completes all payroll and pension duties in-house along with the general running of the company accounts.

If you have an invoice query or need to update your payroll record contact Mags.

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