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Meet The Team

Committed to Your Satisfaction


Susan Richards

Managing Director

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Sue has over 38 years of recruitment experience, 17 years of Events experience, and a hands-on approach, actively working with all our clients. Sue believes the success of any business lies in the experience, enthusiasm and commitment of its staff and actively encourages new ideas and change. This enables the business to offer solutions to problems where others fail, and ultimately gives peace of mind to our clients. Sue can be contacted 24/7, allowing for greater flexibility with any situation.


James Holzherr

Business Development Director

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James has a vast knowledge of working within the recruitment industry gained through over 20 years experience in business development, servicing and staff management. James is dedicated to excellence and constantly strives to set new standards within the marketplace. he prides himself on his knowledge, commitment and no-nonsense approach and is always confident that he can match the candidates and clients perfectly. James can be contacted 24 hours a day, ensuring no matter what time our clients need to make a booking, he is always there to help.

Contact James if your company wishes to work with Richards Recruitment.

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Laura Travis

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Sales and Recruitment Manager

With over 20 years of business’ experience, Laura joined Richards Events in June 2018.  She has a background in Business Development, Customer Services and Sales Management, and has worked in the UK & US.  She is excellent at building client relationships, always focusing on the needs of the customer and providing a high- quality service, whilst generating additional revenue.

If you need to recruit a team/staff for your event please contact Laura.


Margaret (Mags) Holzherr

Payroll and Accounts 

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Mags comes from a ecommerce background, creating her own brand of a cosmetic line.  

Her role includes making sure the company is complaint with HMRC and statutory regulations. She also analyses financial data and budgets working close to the directors while managing cash flow forecasts.  Mags completes all payroll and pension duties in-house along with general running of the company accounts.

If you have a invoice query or need to update your payroll record contact Mags.


Hannah Kentish

Office Administrator

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Hannah joined in August 2022 and her role is to provide administrative support to the Security Team and New Milton office.

Hannah has 10 + years experience in office management, accounts and HR matters and has worked in a variety of industries from Estate Management, Digital Marketing and Accountancy.

Outside of work Hannah lives locally in New Milton and  is a mum to two boys aged 10 and 2, also a pet tortoise.

Hannah also enjoys boxing classes, running and spending time in the New Forest with her boys and families horses.

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Richard Trinder


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